Refund Requests Campaigns
All requests for refunds must be received in writing. If You believe charges to Your account were made in error, You must contact Paw Social within 30 days of receipt of the charge to be eligible for a refund. Paw Social will have no obligation to review or adjust billing that You do not report within this 30 day time frame. Send your request via e-mail to Paw Social Support team at operations@thepawsocial.com
Refund Requests for Closing an Active Account
Requests to close active accounts must be received in writing and require thirty (30) days' notice. You may request a refund of all or part of the funds remaining in your account, less all charges and fees accrued and payable to Paw Social pursuant to the Agreement. It may take up to four (4) weeks to process Your refund.
Refund Requests for an Inactive Account
Your account is considered inactive if You have not participated in a Campaign for at least six (6) months. If your account is considered inactive, Paw Social will refund (without additional notice to you) all remaining unused prepaid fees in your Account. This refund may be processed via check, wire transfer or credit card chargeback, in Paw Social sole discretion. Upon Paw Social issuance of a refund, the Term of the Agreement will terminate.
Refunds for suspended accounts
Refunds are not available for suspended accounts in accordance to Paw Social Term of Agreements.
Termination of Agreement
Upon termination of the Agreement, Your Ad(s) will be removed from Paw Social and the funds remaining in your Account, if any, after all charges and fees payable to Paw Social have been deducted from your account, will be refunded to you, pursuant to this Paw Social Refund Policy. It may take up to (2) business days to delete Your Ad, and up to four (4) weeks to process Your refund. You are responsible for paying to Paw Social all charges and fees incurred pursuant to the Agreement that are incurred on or before the removal of Your Ad.
If you have any questions, please contact operations@thepawsocial.com
